The second-hand marketplace Shoppers Voice Frustration Over Size Updates
Shoppers are voicing their frustration due to a modification that led to products showing incorrect sizing.
This online marketplace has updated its measurement guidelines for women's and children's clothes failing to inform all shoppers about the modification.
Online Platforms Response
Many shoppers and sellers have taken to social media stating that platform listings now display a different size category compared to what was initially listed because of the remapping.
The platform stated the updated approach better aligns with other platforms.
The platform has recommended to examine their items and manually change the size when needed, resulting in member annoyance.
Sizing System Changes
Before the change, the measurements included one number and one letter, such as S/8 or M/10.
The new system has a letter with a size spectrum like S/UK 8-10.
For certain items, the measurements have been reclassified - such as a large size was previously a 12 but now shows as UK 16-18.
Member Experiences
A fashion influencer, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Another user, located in Scotland, said garments she listed with size 14 tags were displaying on the service as measurements 20-22.
"Should someone sized 20-22 purchase these they may become frustrated," she explained.
Required Changes
A different user, based in Derby, said she had been left angered because the modification necessitated personal updates the sizes on "every single listing".
"This situation is especially annoying, because of my ongoing medical condition and selling on Vinted has been paramount following partial earnings loss," she said.
Platform Context
The app has more than 100 million members, comprising 18 million UK members.
It has become a favored option compared to resale services such as eBay and Depop.
This isn't the first time that an unexpected update within the service has received backlash: last year, Vinted reversed a change to its shipping options due to shopper criticism.
